Frequently asked questions

Per car, always. One, three or seven guests pay the same for the same vehicle.

The fare includes fuel, motorway and bridge tolls, parking and VAT. The vehicle class you choose sets the final price.

From €40 per car to any address in central Lisbon, and from €60 to Sintra, Cascais or Estoril.

Longer routes are fixed too: Óbidos from €150, Nazaré from €200, Fátima from €220, Porto from €440. See all transfer routes for the full list.

From €180 per car for a half day in Lisbon, and from €200 for a full day in Sintra.

Sintra & Cascais is from €350, Óbidos & Nazaré from €390, Fátima from €420, and the ViaFátima Grand Circuit from €500. See all private tours.

By card in advance, or reserve now and pay at the end of the journey.

If you pay in advance we send a secure payment link. We never ask for card details by message or telephone. A VAT invoice is issued for every booking.

As early as you can for a specific vehicle or a busy date — but late bookings are welcome whenever a car is free.

A booking made less than 24 hours before pickup cannot be refunded, because the car and driver are held for you alone.

YesFree of charge up to 24 hours before pickup, with a full refund.

Inside 24 hours, and for bookings made inside 24 hours, the fare is not refundable. Send cancellations by email or WhatsApp.

In the arrivals hall, holding a name sign. No hunting for a car park or a rank.

Your driver helps with the luggage and walks you to the car. Message us on WhatsApp when you land if you would like to check in.

We track your flight and adjust the pickup to your actual landing time. Waiting is free for the first 60 minutes.

After that it is €10 for every 30 minutes. Give us your flight number when you book so your driver can follow it.

YesFrom your hotel or any address in Lisbon, from Lisbon Airport, or from the cruise terminal.

For a cruise call, tell us your ship and your all-aboard time when you book, and we will plan the day so you are back in good time.

YesBook the outbound and return together and you save 10% on the pair.

Tell us your flight number for the return too, so we can time the pickup around it.

YesTell us when you book and we build the stop into the route.

A stop added on the day is €15, paid to the driver. A longer detour may change the fare, and we will agree it with you first.

Comfort and Premium carry up to 3 guests with 2 large bags. The 7-Seater carries up to 7 with hand luggage, or 5 with 5 large bags.

With all seven seats in use the boot holds about two cabin cases, so tell us the real number of bags and we will tell you honestly what fits.

YesOne child seat is free on request, and more are available if you need them.

Portuguese law requires a restraint for children under 12 and shorter than 135 cm, so tell us each child’s age, height and weight when you book.

NoWe do not have vehicles with a ramp or lift, so we cannot carry a guest who needs to stay in their wheelchair.

A guest who can transfer into a car seat is welcome, and a folding wheelchair travels in the boot if you tell us in advance. We would rather say so now than on the day.

YesEvery driver speaks English and knows the region well.

Tell us if you would prefer another language and we will say honestly whether we can arrange it for your date.

A professional driver, not a licensed guide. They take you to each place, wait for you, and share what they know along the way.

They do not give guided commentary inside monuments. If you would like a licensed guide at a site, tell us and we will point you to one.

NoTickets and meals are paid by you, so you only pay for what you choose to do.

Pena Palace in Sintra needs a ticket for a set date and time, so book it in advance and tell us your slot. Viewpoints, walls and streets cost nothing.

YesThe order and the time at each stop are yours to change, within the hours booked.

Published itineraries are a typical day, not a rule. A timed ticket, such as Pena Palace, is the one fixed point.

The tour runs. You are in a car, not on an open-top bus, and your driver reorders the day to keep you dry where possible.

Sintra is often cooler and mistier than Lisbon, so bring a layer whatever the forecast.

YesThat day is the ViaFátima Grand Circuit — Fátima, Nazaré and Óbidos in one loop.

It is an 11-hour day from €500 per car. See the ViaFátima tour, or tell us what you have in mind.