Terms and Conditions

01Who we are and what we do

Privora Travel & Tours is a trading name of CLEVERDIGITS, registered in Portugal

We provide private passenger transport with a driver: airport and city transfers, intercity journeys, private day tours and chauffeur hire, in a vehicle reserved for your party alone. Our drivers are professional drivers, not licensed guides: they take you to each place, wait for you and share what they know, but they do not guide you inside monuments. We do not sell flights, accommodation, admission tickets or travel insurance.

The person who books is the lead passenger, and is responsible for payment, for the information given to us, and for the conduct of everyone in the party. Times are local Portuguese time.

02Booking and payment

• A booking exists only when we confirm it in writing, by email or WhatsApp, with the date, time, pickup point, destination, vehicle class and price. We may decline a request and refund anything paid.
• You must give accurate details: names, a mobile number or Whatsapp reachable in Portugal, the full pickup address, flight, train or ship details, the number of passengers, the number and size of bags, and the ages of any children. We are not responsible for a service that fails or costs more because your information was wrong or incomplete.
• Pay in advance by card through our secure payment link, or choose Reserve now, pay later and pay after getting in touch with us . We never ask for card details by message or telephone and never store card numbers.
• If payment due on the day is not made, or a card payment is reversed without cause, the lead passenger remains liable for the full price and our reasonable costs of recovering it.
• Bookings are for the named party and may not be resold or transferred without our written agreement.
• If a price is published or quoted in obvious error, we are not bound by it: we will tell you, and you may confirm at the corrected price or cancel with a full refund.

03Prices and what they include

Prices are per vehicle, not per person, in euros, and include VAT. Every price includes the vehicle and driver for the journey or hours booked, fuel, tolls and parking, an English-speaking driver, water and pastries on board, one child seat on request, and — at airports — meet and greet, flight tracking and 60 minutes of free waiting.

Not included: admission tickets to any site, meals and drinks, guides, gratuities, and anything in section 4. The price in your written confirmation is the price of your booking, unless you change it or section 4 applies.

04Extras and surcharges

Extra hours or distance requested on the day are charged at our current rate for the vehicle class, agreed with you first, and subject to availability and to the driver’s legal driving-hours limits.

05Changes and cancellations

If you cancel

• More than 24 hours before pickup: free, with a full refund excluding cancellation fee of 2%.
• Less than 24 hours before pickup: the full price is due and nothing is refunded.
• Bookings made less than 24 hours before pickup are non-refundable from the moment we confirm them, because the vehicle and driver are held for you alone.
• No-show: the full price is due (see section 6).

Cancellations must reach us in writing and take effect when we receive them. Refunds go back to the original payment method, normally within 4-7 working days; your bank’s own timing is outside our control.

If you change a booking

Tell us as early as you can. Changes depend on availability, need our written confirmation, and may change the price. A change asked for inside 24 hours may not be possible, and the original booking then stands under the rules above.

If we change or cancel

We may change the vehicle, driver or timing after a breakdown, accident, illness, road closure or driving-hours limit, and will provide the same class or better, or another class with your agreement. If we must cancel and cannot offer an acceptable alternative, we refund everything paid for that booking, and that refund is the full extent of our responsibility, except as section 9 says.

06Pickups, waiting and no-shows

At airports, your driver meets you in arrivals with a name sign. We track your flight and adjust to your actual landing time. Waiting is free for 60 minutes; beyond that, €10 per 30 minutes applies.

At hotels, addresses and cruise terminals, please be ready at the confirmed time. Your driver waits where it is safe and lawful and will try the number you gave us. Free waiting time applies at airports only; elsewhere extended waiting may be charged at the same rate.

No-show. If you do not appear, do not answer your phone and have not told us of a delay, the booking is treated as a no-show once the waiting time has passed, and no refund is due. Please keep a phone reachable in Portugal, or message us on WhatsApp when you land.

07Vehicles, luggage, children and access

Models shown on our website are examples. We guarantee the class and capacity you book, not a particular model.

• Everyone travelling counts as a passenger, including infants in arms. If your party or luggage is larger than booked and we cannot carry you, we will try to arrange another vehicle at the applicable price; if we cannot, the booking is a no-show and no refund is due.
• Oversized items — bicycles, golf bags, surfboards, instruments, wheelchairs, mobility scooters — and pets must be agreed in writing before booking. Assistance animals are always welcome; please tell us in advance. Luggage is carried at your own risk, so keep valuables, documents and medication with you.
• Children: Portuguese law requires children under 12 and shorter than 135 cm to travel in an approved restraint. Tell us each child’s age, height and weight when booking; one seat is free, and more are available on request. If a child arrives for whom no suitable restraint was requested and we cannot lawfully carry them, the booking is a no-show and no refund is due. Under-18s must travel with a responsible adult unless agreed in writing.
• Accessibility: our vehicles are not wheelchair accessible — none has a ramp or lift — so we cannot carry a passenger who must remain in their wheelchair. A guest who can transfer into a car seat is welcome, and a folding wheelchair normally travels in the boot if you tell us in advance. Drivers cannot give personal or medical assistance.
• On board: seat belts must be worn, smoking and vaping are not allowed, and alcohol and illegal substances may not be consumed. The driver may refuse to start or may end a service where behaviour is abusive, unsafe or unlawful, or where continuing would break traffic or driving-hours rules. No refund is due where a service ends for these reasons.

08Tours, tickets and third parties

Tour durations run from pickup to drop-off and include driving time. Published stops, routes and timings are typical, not guaranteed, and your driver may adjust them for traffic, weather, closures, parking, opening hours or your own pace.

We cannot promise, and are not responsible for: opening hours or closures; ticket availability or queues; Mass or any religious service; weather; sea and surf conditions, including the large waves at Nazaré; or any natural event. No refund is due for a closed site, a queue, or time your party spent differently from the published outline.

Tickets, meals and guided visits are bought by you from the supplier, under that supplier’s terms. Where we suggest an official website or time the day around a ticket you hold, we do so as a courtesy: we are not a party to those contracts and are not responsible for them, including refusal of entry, cancellation or a missed timed slot. Buy only from official sites. We may carry out a booking through a partner operator or driver; the service is still provided under these terms and we remain your point of contact.

09Our liability

We provide the service with reasonable care and skill, using licensed, insured vehicles and professional drivers. Our vehicles carry the insurance required by Portuguese law.

To the fullest extent permitted by law, we are not liable for:

• Delay or failure caused by traffic, accidents, roadworks, closures, strikes, protests or weather, or by any event beyond our reasonable control — including fire, flood, natural disaster, war, terrorism, civil unrest, epidemic or public-health measures, government or border decisions, and failures of power or telecommunications.
• A missed flight, train, ship, connection, event or ticket, unless caused by our own failure to take reasonable care.
• Loss or damage to luggage or belongings, unless caused by our own failure to take reasonable care.
• The acts or omissions of the third parties in section 8.
• Indirect or consequential loss, including loss of enjoyment or profit, and replacement travel or accommodation you arrange without our agreement.
• Anything arising from information you gave us that was wrong or incomplete, or from your failure to follow these terms.

Where we are liable, our total liability for a booking is limited to the price paid for it. Where an event beyond our control prevents a service, we offer a new date where we can, or refund the price paid; neither of us owes the other compensation beyond that.

We strongly recommend travel insurance covering cancellation, missed departures, medical costs and your belongings. Our cancellation rules apply whatever your circumstances.

10Your responsibilities

You are liable for the reasonable, evidenced cost of repairing or cleaning the vehicle where your party damages or soils it beyond normal use, including loss of use while the work is done, and for any fines, tolls or penalties we incur because of a passenger’s act or omission. We will send photographs and the invoice for any such charge.

Lost property: tell us as soon as you notice. Items found are held for 48 hours and can be collected, or returned by courier at your own responsibility and cost. We cannot guarantee an item will be found, and perishables are disposed of.

11Privacy and complaints

We use your personal data to arrange and provide your booking, to contact you about it, to meet legal and tax obligations and to handle complaints, in line with the GDPR and Portuguese law. We share it only with your driver. You may ask for a correction or erasure by writing to us.

If something goes wrong, tell your driver at the time if you can, so we can put it right. Otherwise write to us within 24 hours of the service with your booking reference, and we will respond as quickly as we can.

12General and governing law

• Your confirmation and these terms are the whole agreement between us. The version in force when your booking is confirmed applies to it; later changes do not affect confirmed bookings.
• If any part is unenforceable, the rest still applies, and that part is treated as replaced by the closest lawful wording. Not enforcing a right once does not waive it later.
• You may not transfer your booking without our written agreement; we may transfer our rights and obligations to another business without affecting your rights.
• These terms are written in English, and the English version governs.
• Portuguese law governs these terms and any dispute